Welcome to Our Help Site

• Are the sizes true to fit?
• Can I request a custom size?
• Do you have EU sizes?
• Do you have UK sizes?
• Do you have US sizes?
• Do you offer alterations?
• Do you offer petite or plus sizes?

See all articles in Sizing & Fit →

• Can I get a refund if my package was lost after delivery?
• Can I have my parcel redirected to a different address?
• Do you offer express shipping?
• Do you ship internationally?
• How long will it take to receive my order?
• I refused my package upon delivery. Will I get a refund?
• My order says ‘Delivered,’ but I haven’t received it. What should I do?

See all articles in Fulfillment & Shipping →

• Can I exchange an item instead of returning it?
• Can I return a final sale item?
• Can I return an item if I used a discount code?
• Do you offer free returns?
• Do you refund the original shipping cost?
• How do I start a return?
• How is your return process?

See all articles in Returns & Exchanges →

• Can I Cancel My Order?
• I Entered the Wrong Shipping Address. Can I Cancel My Order?
• I Want to Cancel My Order
• My order was placed by mistake. Can you cancel my order?

• Which payment methods do you offer?

• How do I get in contact with customer service?